Privacy Policy

Introduction

NPXORA ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, access our APIs, and interact with our services (collectively, the "Platform").

This Privacy Policy applies to all users of the Platform, including:

• Buyers and consumers
• Sellers and vendors
• Real estate agents and property professionals
• Enterprise clients and business partners
• API users and third-party integrators
• Website visitors and casual users

We are committed to operating NPXORA at scale, with enterprise-grade governance, and in compliance with applicable data protection laws across all jurisdictions where we operate.

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect through:

• Our websites (including all subdomains and regional versions)
• Our mobile applications (iOS, Android, and other platforms)
• Our APIs and software platforms
• Our communications channels (email, messaging, support systems)
• Third-party platforms where we operate (with appropriate disclosures)

This Privacy Policy does NOT apply to:

• Third-party websites, applications, or services linked from our Platform (we are not responsible for their privacy practices)
• External payment providers and financial institutions (they maintain their own privacy policies)
• Third-party services we integrate with (each maintains their own privacy framework)

2. Information We Collect

2.1 Personal Information

Information you provide directly:

• Full name and contact details
• Email address and phone number
• Physical address and location information
• Government-issued identification (where required for verification)
• Account credentials and authentication information
• Payment and banking information (processed through secure third-party providers)

2.2 Listing & Transaction Data

• Asset details (property specifications, vehicle information, machinery details)
• Images, videos, and multimedia content
• Descriptions and specifications
• Pricing information and availability
• Transaction communications and negotiation history
• Ratings, reviews, and feedback

2.3 Technical & Usage Data

• IP address and device identifiers
• Browser type, operating system, and device information
• Log files and access records
• Cookies and similar tracking technologies
• Analytics data (pages visited, time spent, search queries)
• Crash reports and performance data

2.4 Enterprise & API Data

• Business contact details and organizational information
• API keys and authentication credentials
• Usage metrics and integration logs
• Service agreements and compliance documentation

3. How We Use Information

We use the information we collect for legitimate business purposes, including:

• Operating and maintaining the Platform
• Verifying user identity and preventing fraud
• Processing listings, inquiries, and transactions
• Improving services and platform performance
• Providing customer support and technical assistance
• Ensuring legal compliance and regulatory obligations
• Enforcing our Terms of Service and other agreements
• Advertising and promotional communications (where consented)
• Analyzing platform usage patterns and trends
• Developing new features and marketplace verticals
• Protecting platform integrity and user safety

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• User Consent: Where you have explicitly consented to data processing
• Contractual Necessity: Where processing is required to fulfill our service agreement with you
• Legal Obligations: Where we are required by law to process your data
• Legitimate Business Interests: Where we have a legitimate interest in processing data (e.g., fraud prevention, platform security)
• Protection of Vital Interests: Where processing is necessary to protect the safety of users or the public

5. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for Platform functionality and security
• Performance Cookies: Help us understand how users interact with the Platform
• Functional Cookies: Remember user preferences and settings
• Marketing Cookies: Enable targeted advertising and promotional content

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain Platform features.

6. Data Sharing & Disclosure

NPXORA does not sell personal data. However, we may share information with:

• Payment processors and financial service providers
• Cloud hosting and infrastructure providers
• Analytics and data analysis services
• Legal authorities and government agencies (when required by law)
• Enterprise partners and API consumers (under strict data processing agreements)
• Service providers assisting with Platform operations

All partners are bound by confidentiality agreements and must maintain strict security standards. We do not permit third parties to use your data for their own marketing purposes without explicit consent.

7. Advertising & Marketing

You may receive communications from NPXORA, including:

• Service-related notifications (account updates, transaction confirmations)
• Marketing communications (only where you have opted in or consented)
• Platform announcements and feature updates

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Adjusting notification preferences in your account settings
• Contacting our privacy team directly

Sponsored listings and featured placements do not imply NPXORA endorsement of the listed assets or sellers.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may have different data protection laws than your home country.

By using the Platform, you acknowledge and consent to:

• Cross-border transfer of your personal data
• Processing of your data in jurisdictions outside your country of residence
• Storage of your data on servers located internationally

We implement appropriate safeguards to protect your data during international transfers, including standard contractual clauses and encryption protocols.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy. Retention periods depend on:

• Legal and regulatory obligations
• Business requirements and contract fulfillment
• Dispute resolution and litigation needs
• Fraud prevention and security purposes

Data may be anonymized for analytics and research purposes, allowing us to retain insights without identifying individuals.

10. Data Security

We implement industry-standard technical and organizational safeguards to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and penetration testing
• Monitoring and logging of access to sensitive data
• Secure disposal of data when no longer needed

Important Disclaimer: While we maintain robust security measures, no system is 100% secure. Users acknowledge and accept the inherent risks of internet-based communication and data storage. We are not liable for unauthorized access due to factors beyond our reasonable control.

11. User Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Right to access your personal data and obtain a copy
• Correction: Right to correct inaccurate or incomplete data
• Deletion: Right to request deletion of your data (subject to legal obligations)
• Restriction: Right to restrict processing of your data
• Objection: Right to object to certain types of processing
• Data Portability: Right to receive your data in a portable format
• Withdraw Consent: Right to withdraw previously given consent

To exercise any of these rights, please contact our privacy team. Requests may require identity verification to protect your privacy and security.

12. Account Deletion

You may request deletion of your account and associated personal data at any time. However, certain data may be retained for:

• Legal compliance and regulatory requirements
• Fraud prevention and security purposes
• Audit and accounting requirements
• Dispute resolution and litigation

Data retained for these purposes will be anonymized or securely deleted once the retention period expires.

13. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will:

• Immediately delete such information
• Terminate the child's account
• Notify the child's parent or guardian

14. Third-Party Links & Services

The Platform may contain links to third-party websites and services. NPXORA is not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party sites before providing your personal information. Your use of third-party services is governed by their own terms and privacy policies, not this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes will be communicated to users through:

• Prominent notice on the Platform
• Email notification (where applicable)
• Updated "Last Updated" date on this page

Your continued use of the Platform following the posting of revised terms constitutes your acceptance of the changes.

16. Governing Law

This Privacy Policy is governed by the laws of Nepal, without regard to its conflict of law principles. This ensures consistency with our Terms of Service and provides a unified legal framework for NPXORA's operations.

Any disputes arising from this Privacy Policy shall be resolved in accordance with the dispute resolution procedures outlined in our Terms of Service.

17. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us: